Pinnacle Quality Insight, a leading firm in the senior care sector that measures customer satisfaction and employee engagement, has announced its 2023 Customer Experience Award winners.
Read MoreOnly the top 15% of senior care facilities and senior living communities received the 2022 Customer Experience Awards for providing excellent care and embodying the Pinnacle Quality Insight value “People are our purpose.”
Read MoreWe’re adding “by Pinnacle” to the Retain logo to tie it more tightly to the Pinnacle brand. Our services aren’t changing, the company isn’t changing—we just want to make sure everyone knows that Retain is an integral part of Pinnacle.
Read MoreAfter a difficult pandemic year, the top 15% of senior care organizations received Customer Experience Awards from Pinnacle Quality Insight. The awards are based on 150,000 in-depth phone surveys of residents, patients, and their families.
Read MoreWe have made a change to simplify your reports. Historically, we labeled your report with the name of the previous month. Now, your report shows the name of the current month. Here’s what you’ll see when you look at your reports:
Read MoreThe deadline for long term care facilities to sign up to participate in the Pharmacy Partnership for Long-Term Care Program has been extended to Friday, November 6. Long-term care facilities must register via NHSN. Assisted living communities and other congregate settings must sign up through an online survey.
Read MoreAs your partner, we are helping to share an important message from AHCA/NCAL regarding COVID-19 vaccination availability.
To see the full announcement and online registration, please visit the AHCA/NCAL website.
Read MoreDue to the ongoing health crisis, we have made a few minor adjustments to our Customer Satisfaction survey questions. These changes will better communicate to respondents the concern you have for your residents and that you are interested in hearing from their loved ones during this pandemic.
Read MoreChris Magleby, CEO at Pinnacle, has five things he wants to share about Customer Satisfaction during the COVID-19 outbreak.
Read MoreAt Pinnacle, we are here to help you any way we can. I know you are getting a lot of communication from vendors about what they are doing to help, and Pinnacle is no different, but some of this is very important for your staff, residents, and families, so I ask you to please read through these items:
Read MoreWe’re excited to announce a new feature on My.Pinnacle that makes it even easier to know how your location is doing—data tiles.
Read MorePinnacle Quality Insight received the Top Workplaces award for Utah in 2018 for the small employer category. This is the fifth year in a row that The Salt Lake Tribune and Energage have awarded Pinnacle.
Read MoreCareOne, New Jersey's premier senior care provider, recently announced a new partnership with Pinnacle Quality Insight to measure patient satisfaction.
Read MorePinnacle Quality Insight has been selected as the #4 rated workplace in the small business category by the Salt Lake Tribune.
Read MorePinnacle Quality Insight has met the Centers for Medicare and Medicaid Services Hospice CAHPS requirements and is now approved to administer the Hospice CAHPS Survey.
Read MorePinnacle Quality Insight is proud to announce that it has earned the "Elite Supplier" distinction for the 2014 LINK Conference.
Read MoreThe Eden Alternative®, an international non-profit organization based in Rochester, NY, and Pinnacle Quality Insight®, a satisfaction measurement firm out of Salt Lake City, Utah, have teamed up to support the Eldercare culture change movement in Eden Registry Member organizations across the country.
Read More