pinnacle by the numbers

• 96 percent of those who answer the phone agree to go through a Pinnacle phone-based interview
• 98 percent of those who go through Pinnacle interviews choose to attach their name to the survey
• 6 paragraphs of commentary are transcribed on an average Pinnacle interview
• 89 percent of feedback is positive, which is delivered straight to you for staff recognition/appreciation
• 246 “comment alerts” are sent to customers during an average month--prompt notifications of urgent needs
• 42 states are currently using the Pinnacle customer satisfaction interviews for their facilities

Immediate notification of Urgent needs

Comment Alerts™ may be delivered after an interview for immediate notification of urgent needs. If a respondent mentions:

• Litigation
• Safety Issues
• State Involvement
• Severe Dissatisfaction
• Medication Issues

We alert the provider within 24 hours. Time is of the essence when any of these issues may arise. We help you get them resolved quicker with prompt notification.

42 States currently use Pinnacle

Pinnacle serves more than 1200 senior care providers in 42 states, as well as parts of Canada, D.C., and Puerto Rico. This exposure helps us understand the distinct needs and challenges facing our clients across their varying markets.

96% of people prefer to talk to us

96% of those contacted choose to complete our surveys! We offer a phone-based customer satisfaction interview. Seniors, and their family members, prefer to tell their story, rather than having to write it down, which paints a more accurate picture of the care experience.