Data Tiles Now Available on My.Pinnacle

We’re excited to announce a new feature on My.Pinnacle that makes it even easier to know how your location is doing—data tiles. This feature is for SNF, ALF, and ILF customers who use Pinnacle Customer Satisfaction surveys.

Gone are the days of combing through your Semi-Annual report and comparing numbers to identify which area your location should focus on. Pinnacle Quality Insight does it for you now!

Using a proprietary algorithm, Pinnacle has identified which questions from the Pinnacle customer satisfaction survey most strongly correlate with the, "How likely are you to recommend others to this location," question. Based on the feedback from your surveys, Pinnacle will determine which of the five key drivers, or areas of focus, you should direct your efforts to. These areas vary depending on whether you are a skilled nursing facility, assisted living community, or independent living community.

When you receive your Semi-Annual Report, Pinnacle will provide your location's Focus Area (see the lists above). This focus area is specific to your location. If you manage or oversee more than one location, each location will receive its own focus area. By improving in your focus area, your location has the highest likelihood of improving it's Recommend to Others rating. Every six months, Pinnacle will re-calculate your Focus Area based on your newest feedback.