After a difficult pandemic year, the top 15% of senior care organizations received Customer Experience Awards from Pinnacle Quality Insight. The awards are based on 150,000 in-depth phone surveys of residents, patients, and their families.
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Due to the ongoing health crisis, we have made a few minor adjustments to our Customer Satisfaction survey questions. These changes will better communicate to respondents the concern you have for your residents and that you are interested in hearing from their loved ones during this pandemic.
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Chris Magleby, CEO at Pinnacle, has five things he wants to share about Customer Satisfaction during the COVID-19 outbreak.
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