The individual is at the heart of our senior care and nursing home quality assurance and improvement process. Pinnacle conducts personable, comfortable, one-on-one phone interviews to draw out candid, detailed feedback from both customers and employees.


Customer Satisfaction

Most healthcare customer satisfaction surveys are designed to impress others, rather than improve and accurately measure customer satisfaction. They focus more on how you compare nationally instead of actual improvement and insight into increasing satisfaction. Pinnacle understands senior and long-term care, the challenges you face and your desires to give resident-centered care without having to invest in countless new programs and initiatives.


High employee turnover is both expensive and avoidable. Many of the most common reasons for quitting are preventable through clear communication. It is imperative to make sure your relationship with your employees is healthy and exposes issues such as lack of recognition or training. Giving employees a chance to speak their mind and be heard is one of the least expensive ways to boost morale and increase job satisfaction. RETAIN enables you to increase your communication with your employees through automated surveys. The notifications in the news feed keep it simple for you to stay on top updated information and employee milestones.


Pinnacle makes it simple for you to begin surveying your residents using the CoreQ standardized questions. Find out why Pinnacle is the leading CoreQ vendor and how conducting CoreQ surveys at your locations can benefit you.

CAHPS® Surveys

Providing solutions through a human connection. Our care provides patients and their families with the personalized attention that they deserve. Instead of sending them paper surveys, we reach out to them over the phone. This provides greater convenience for respondents and enables us to gather more details than you would with a paper survey.

Mystery shopper

Turn a telephone call into an admitted client. Improve your intake process with our professionally trained mystery shoppers. See how your employees answer the phone, how long people are placed on hold, what information your employees gather, and more.


Easily share patient feedback on Google and other review platforms with Promote.