On-Demand Webinar, Simplification: The Secret to Boosting Customer Satisfaction Rates

Free On-Demand Webinar

Description

Using a proprietary algorithm, Pinnacle has identified which questions from the Pinnacle customer satisfaction survey most strongly correlate with the, "How likely are you to recommend others to this location," question. Based on the feedback from your surveys, Pinnacle determines which of the five key drivers, or areas of focus, your location should direct its efforts toward. This webinar will teach you how to harness the power of knowing your focus area to make the most impact in your facility.

What you’ll learn:

• What is a focus area

• How to find your focus area

• What to do with your focus area

• Why you should involve your staff in your focus area efforts

Presenter

Chris Magleby
CEO, Pinnacle Quality Insight

Audience

Skilled Nursing Facilities (SNF), Assisted Living (AL), Independent Living (IL), Customer Satisfaction