Westcare Healthcare Management has more than 50 years of combined experience in caring for the elderly. Westcare has helped clients win national recognition for quality care. It also provides financial and billing expertise. Westcare assists the elderly, the intellectually disabled, and state and local governments.
“Westcare has used Pinnacle Quality Insight (PQI) since shortly after Pinnacle was created. Our use has included customer satisfaction for both the skilled nursing homes we operate, and our businesses that care for the developmentally disabled. There is no doubt in my mind that the feedback we receive from PQI has played no small part in our ability to continually improve the services that we provide, and has played a significant role in the Oregon Veterans Home in The Dalles being awarded the Gold Quality Award by the American Health Care Association.
When PQI began providing employee satisfaction and feedback surveys, we were and early adopter, and that tool has been invaluable in improving employee relationships with their supervisory staff. In January of 2018, PQI will roll out a new employee retention program with an online interface, and Westcare has asked to be part of that roll out. The staff at Pinnacle has been consistently professional and responsive to any issue that might arise, and I could not recommend anyone more highly.”
Van Moore, Senior Vice President
Leadership & Training