Industries / Categories

In order to accurately reflect the strengths of your healthcare services to the consumer, Pinnacle's comprehensive review process is complemented by clearly defined award categories within each industry. Please click on each industry below to explore the many categories in which your organization can achieve Best in Class status and qualify for our Customer Experience Award™.

  • Skilled Nursing Facilities
    • Overall Satisfaction
    • Nursing Care
    • Dining Service
    • Quality of Food
    • Cleanliness
    • Individual Needs
    • Laundry Service
    • Communication from Facility
    • Response to Problems
    • Treatment/Dignity
    • Recommend Facility to Others
    • Recreational Activities
    • Professional Therapy Services
    • Admission Process
    • Overall Safety
    • Overall Customer Experience
  • Rehabilitation Providers
    • Overall Satisfaction
    • Understood Procedures
    • Dignity and Respect
    • Response to Concerns
    • Involvement/Goals
    • Pace of Progress
    • Results Achieved
    • Atmosphere/Therapy Area
    • Equipment Quality
    • Knowledge/Skills of Therapists
    • Recommend to Others
    • Overall Customer Experience
  • Assisted/Independent Living Communities
    • Overall Satisfaction
    • Personal Care
    • Variety of Food/Menu Choices
    • Quality of Food
    • Dining Room Service
    • Cleanliness
    • Response to Problems
    • Dignity and Respect
    • Communication
    • Activities
    • Move-in Process
    • Transportation Needs
    • Security and Safety
    • Recommend to Others
    • Overall Customer Experience
  • Home Health Agencies
    • Care of Patients
    • Communication
    • Specific Care Issues
    • Caring Staff
    • Recommend Agency to Others
  • Hospice Agencies
    • Overall Satisfaction
    • Knowledge of Staff
    • Staff Accessibility
    • Promptness/Timeliness of Visits
    • Health Care Needs Met
    • Communication from Agency
    • Family Needs Met
    • Pain/Symptom Management
    • Response to Problems
    • Licensed Nurse Services
    • Aide Services
    • Volunteer Services
    • Social Work/Community Service
    • Chaplain Services
    • Recommend Agency to Others
    • Overall Customer Experience
  • Intermediate Care Facilities for the Developmentally Disabled (ICF/DD)
    • Overall Satisfaction
    • Personal Care
    • Dining Service
    • Quality of Food
    • Cleanliness
    • Telephone Service
    • Laundry Service
    • Communication
    • Response to Problems
    • Treatment/Dignity
    • Recommend to Others
    • Meeting Goals
    • Professional Therapy Services
    • Overall Customer Experience