What Makes Us Different
To make this happen easily and naturally for you, we have designed a healthcare customer satisfaction tool with the following benefits:
provide resident- & Patient-centered care
We believe healthcare should be evaluated the same way it is administered—individually. 91% of respondents include their name with their responses. This allows you to provide a more personal follow up with those who have concerns.
Get Feedback Monthly
Healthcare is fluid. To have an accurate understanding of your skilled nursing facility's operations, you must have ongoing customer feedback. Interviewing patients over the phone enables us to complete the entire survey process in a matter of days.
A positive user experience
The phone survey is designed to be short and conversational so it becomes a positive experience for the respondent. During the phone interview, customers feel engaged in the process. Once they are done with the phone interview, they feel the satisfaction of being heard.
Receive more information through our phone interview process than is possible through any other contact method.
We ask open-ended questions, rating questions, and to explain why they gave those ratings. Because of this and our phone survey process, we receive more information than is possible through any other contact method. Get greater insight into what your location is doing well and how it can improve. This is the simplest way to understand how to improve your elderly care.
Experienced, locally based
All of our interviewers are located in Utah and don't work in a "call center." They are on average 35 years old with two years experience interviewing patients. We have interviewers who are fluent in English, Spanish, and Russian.
Balanced Pool of Patients
Sampling new patients, long-term patients, and recently discharged patients helps establish an accurate depiction of what is happening within a facility. Typically, patients and their interested parties will have slightly different perceptions of what is happening. It is important to understand the perspectives of both in elderly care.