Plum Healthcare Signs on 27 New Facilities

Salt Lake City, Utah, July 27, 2011 - Pinnacle Quality Insight (, has recently expanded their partnership with Plum Healthcare Group LLC, a low-profile Southern California nursing home chain, bringing their total number of facilities on-service with Pinnacle to 50.

"We have always had a great working relationship with Plum," said Stan Magleby, President and CEO of Pinnacle. "We are excited to continue this relationship, and to offer products that are making a difference."

In February of this year, Plum acquired 27 skilled-nursing facilities from Horizon West, who operated facilities in both California and Utah. Plum touts strong nurse-to-patient staffing, and is committed to resident-centered care. In order to maintain the high level of service they strive to offer, every facility has Pinnacle conduct both customer satisfaction and employee retention interviews every month.

For more information, please visit Pinnacle's website at


About Pinnacle Quality Insight:Pinnacle offers customer satisfaction measurement via telephone survey to senior care and hospice providers. Pinnacle's feedback process is based off the idea that healthcare should be evaluated just like it is administered, individually. This process is the easiest way for senior care and hospice providers to understand the voice of their customer. For more information, please contact us.