Pinnacle & The Eden Alternative Create Partnership to Further The Culture Change Movement

Salt Lake City, Utah, May 6, 2013 - Pinnacle Quality Insight (, The Eden Alternative®, an international non-profit organization based in Rochester, NY, and Pinnacle Quality Insight®, a satisfaction measurement firm out of Salt Lake City, Utah, have teamed up to support the Eldercare culture change movement in Eden Registry Member organizations across the country.

The Eden Alternative and Pinnacle are working together through a value-added partnership to support The Eden Alternative's goal to "transform care environments into habitats for human beings that promote quality of life for all involved," according to Chris Perna, CEO of The Eden Alternative. "Pinnacle is a great fit as a value-added partner. Our value-added partners are businesses or organizations that are aligned with the Eden Alternative Philosophy and are participants in the culture change movement. They are dedicated to providing products and services that will have a positive impact on the lives of all care partners, as well as offering those products and services at a discount to Eden Registry Members. This helps keep quality care affordable" adds Perna.

Stan Magleby, CEO of Pinnacle, adds, "We have always had a great relationship with The Eden Alternative, and with those care providers who have adopted the Eden Alternative Philosophy. It was a natural fit to make this relationship more formal and public. We look forward to honoring the voices and choices of elders accepting care and their family members through this new feedback process developed for the unique needs of Eden Registry Members."

To learn more, click here for an article highlighting the impact and value of Pinnacle's services. Registerfor a free Value Added Partner Webinar hosted by The Eden Alternative on May 15, 2013.

About The Eden Alternative:
A leader in the culture change movement for the past 20 years, The Eden Alternative is an international, nonprofit 501(c) 3 organization that provides education and consultation for organizations across the entire continuum of care. As a person-directed care philosophy, it is dedicated to creating care environments that promote quality of life for Elders and those who support them as care partners. Research has shown this leads to improved quality of care and higher rates of satisfaction for everyone involved, while also benefiting the bottom line.

For more information, please visit Pinnacle's website at


About Pinnacle Quality Insight

Pinnacle offers customer satisfaction measurement via telephone survey to senior care and hospice providers. Pinnacle's feedback process is based off the idea that healthcare should be evaluated just like it is administered, individually. This process is the easiest way for senior care and hospice providers to understand the voice of their customer. For more information, please contact us.