Pinnacle Announces 2013 Customer Experience Awards™

Salt Lake City, Utah, January 30, 2013 - Pinnacle Quality Insight (, a Utah-based healthcare customer satisfaction measurement firm, has released their annual Customer Experience Awards™ results for post-acute and senior care providers. A national surveying company, Pinnacle conducts over 100,000 telephone interviews every year in order to deliver a balanced blend of consumer scoring and commentary feedback. Administered on a monthly basis, Pinnacle's innovative approach toward reviewing the quality of products and services produces real-time results so that clients can continually track their progress and respond to patient needs.

In order to qualify for the Customer Experience AwardsTM, clients must satisfy the rigorous demand of scoring in the top 15% of participating organizations across a 12-month average. Clients have the opportunity to achieve this Best-in-Class distinction in many categories that are designed to accurately reflect the full scope of each patient's experience.

Commenting on the most recent award winners, Pinnacle CEO Stan Magleby expressed how pleased he is to work with a large number of organizations that are truly dedicated to providing an exceptional level of customer care. "We are inspired by the many care providers that continue make the customer experience a priority. It's impressive when you consider why they do it. They do it because they genuinely care about their patients and are dedicated to treating them accordingly."

Pinnacle Quality Insight is proud to congratulate the 2013 Customer Experience AwardsTM winners. Please visit to see the full list of winners and the categories in which they achieved Best-in-Class status. Senior healthcare providers that would like to learn more about Pinnacle's awards and distinctions may contact a representative directly or visit our site for more information.

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For more information, please visit Pinnacle's website at


About Pinnacle Quality Insight

Pinnacle offers customer satisfaction measurement via telephone survey to senior care and hospice providers. Pinnacle's feedback process is based off the idea that healthcare should be evaluated just like it is administered, individually. This process is the easiest way for senior care and hospice providers to understand the voice of their customer. For more information, please contact us.

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