Pinnacle Partners with North Dakota Long Term Care Association
Salt Lake City, Utah, April 6, 2012 - Pinnacle Quality Insight (http://www.pinnacleqi.com), was recently selected by the North Dakota Long Term Care Association as the recommended provider for customer and employee satisfaction surveys.
Over a three month period, Pinnacle conducted a pilot program with six facilities in North Dakota. Surveys were conducted with residents/tenants and employees during this period. Based on the feedback from these member facilities, the NDLTCA board members voted to recommend Pinnacle.
Some of the feedback received during the pilot program follows:
"The Comment Alert feature is wonderful. We received immediate notification of urgent concerns."
"The telephone surveys were narrative, which allows for so much more information related to opportunities for improvement. This saves you time from trying to guess what the real issues are."
"The Pinnacle staff was always very customer focused and pleasant."
Stan Magleby, CEO of Pinnacle, said, "We are very excited about this new partnership with North Dakota. We know these facilities have a high level of commitment to quality. We are thrilled to play a part in that journey."
Shelly Peterson, President of NDLTCA, says, "Their product will provide benchmark comparison with North Dakota and the US, and will provide summarized results for basic care, assisted living, and nursing facilities. These reports will be very helpful during the 2013 legislative session. Pinnacle has conducted over 500,000 surveys in the LTC profession and are experts in this field."
For more information, please visit Pinnacle's website at http://www.pinnacleqi.com.
About Pinnacle Quality Insight
Pinnacle offers customer satisfaction measurement via telephone survey to senior care and hospice providers. Pinnacle's feedback process is based off the idea that healthcare should be evaluated just like it is administered, individually. This process is the easiest way for senior care and hospice providers to understand the voice of their customer. For more information, please contact us.