Nursing Home Satisfaction Levels Continue to Rise

Salt Lake City, Utah, November 4, 2011 - Pinnacle Quality Insight (, Earlier this morning, Pinnacle Quality Insight, a customer satisfaction measurement firm, released new data regarding the national satisfaction levels among nursing home residents.

After collecting data through the first 3 quarters of 2011, Pinnacle announced that the satisfaction levels of those receiving care in nursing homes has increased since 2010.

In 2011, 86.2% of respondents were willing to recommend their nursing home to others. This figure is up from 85.9% in 2010 and 85.0% in 2009.

"Over the past two years, we have seen a shift in attitudes from care providers. They are more concerned about resident-centered care. The positive effect of this shift is evident in the increased satisfaction scores," said Stan Magleby, CEO of Pinnacle.

Pinnacle released the 2011 data, along with some key figures from 2010. The report can be viewed at

For more information, please visit Pinnacle's website at


About Pinnacle Quality Insight

Pinnacle offers customer satisfaction measurement via telephone survey to senior care and hospice providers. Pinnacle's feedback process is based off the idea that healthcare should be evaluated just like it is administered, individually. This process is the easiest way for senior care and hospice providers to understand the voice of their customer. For more information, please contact us.

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