2011 Skilled Nursing Satisfaction Levels Now Available
Salt Lake City, Utah, April 3, 2012 - Pinnacle Quality Insight (http://www.pinnacleqi.com), Pinnacle Quality Insight has released its 2011 findings regarding the customer satisfaction levels in U.S. Skilled Nursing Facilities.
Pinnacle has amassed resident satisfaction benchmarks and industry standards for nursing homes across the United States.
In addition to the national benchmarks released by Pinnacle, the satisfaction measurement firm is also releasing a comprehensive collection and analysis of qualitative feedback provided by skilled nursing residents and responsible parties.
"This collection of qualitative data is something the post-acute care profession has never seen before,” Stan Magleby, CEO of Pinnacle, said. “We have been able to see what residents are saying is the most common reason for recommending a home to others, the main reason they like or dislike the food, the most common compliment given to a facility or the most common complaint. It's been very eye-opening.”
For more information, please visit Pinnacle's website at http://www.pinnacleqi.com.
About Pinnacle Quality Insight
Pinnacle offers customer satisfaction measurement via telephone survey to senior care and hospice providers. Pinnacle's feedback process is based off the idea that healthcare should be evaluated just like it is administered, individually. This process is the easiest way for senior care and hospice providers to understand the voice of their customer. For more information, please contact us.