Mystery Shopper

Turn a telephone call into an admitted client. Improve your intake process with our professionally trained mystery shoppers. See how your employees answer the phone, how long people are placed on hold, what information your employees gather, and more.

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Get these great features:

  • Scorecards

  • Call recordings (not available in all states)

  • Key event measurement

  • Key event benchmarking

Man answering the phone


  • Monitor your facility’s telephone etiquette to potential residents and family members.

  • Find out if the person answering the phone can answer admission process questions.

  • Evaluate your intake process and identify any training still needed.


Mystery Shopper Packages



After Hours

During Business Hours


Basic Package

4 Shops

Pro Package

2 Shops

2 Shops

2 Shops