Rocky Mountain Care provides skilled rehab and nursing, home health, hospice, and personal care. It has locations in Utah, Idaho, California, Nevada, and Wyoming.
“We've been a customer with Pinnacle Quality Insight basically from day one. We love using Pinnacle for our Customer Satisfaction, Employee Engagement, Home Health CAHPS and Hospice CAHPS surveys. We use Pinnacle for all our survey needs because of their attention to detail, their incredible customer service, and their high-quality products. The reports we receive each month give us statistics on how each of our locations are doing, an overall view of our company, and how we compare to the national trends.
“We trust Pinnacle because we know they provide a great service to our residents and patients. Their interviewers are kind and professional during the interviews. They gather not only the quantitative feedback but also the qualitative feedback that helps us to know why our residents and patients rate us the way they do.
“The personal connection Pinnacle has fostered with us over the past 20 years is wonderful. We love working with Pinnacle. When they say their motto is "People are our purpose," it's true. They put us first and it makes all the difference.
“I recommend Pinnacle Quality Insight and its services to any company looking to get the most out of the survey process.”
Edward Bangerter, President & CEO
Rocky Mountain Care