American Senior Communities (ASC) has more than 90 locations in Indiana and Kentucky. Its Integrated Care Network provides a full range of lifestyle and care options. ASC is always seeking new and innovative ways to serve its customers. It has been proudly serving customers since 2000.
“I love the fact that Pinnacle can acknowledge individual people in their customer satisfaction reports. I like the amount of comments we get from residents. When surveys come back with scores but no comments, the staff has a harder time knowing what exactly needs to change. When they get to hear what patients have said, it means so much more to them. They feel like they can make the changes needed because they understand the issues better. Every month, I show the staff the reports we get. They see the graphs and read the comments and make the needed changes. Having this information has made a big difference to our community. We have seen our scores improve by using Pinnacle for our customer satisfaction surveys.”
Denise L. Dickey, General Manager
Rosewalk at Lutherwoods