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RETAIN Account Manager

Sandy, UT

ABOUT US

Pinnacle is a firm that conducts patient and employee satisfaction surveys. Established in 1996, we have an office staff of 40-50 people, and an at-home workforce of 120 people.

Pinnacle’s clients use our software platform to measure and improve their customer and employee satisfaction levels.

The Salt Lake Tribune has named Pinnacle one of Utah’s top workplaces each of the last five years. Our culture is our most important asset. Cultural fit is one of the main factors in our decision process.

JOB SUMMARY

The Account Manager is responsible for handling communication with Pinnacle’s clients, including responding to questions/concerns, on boarding new clients, training existing clients on the software, and monitoring software engagement. This person will work closely with members of the Account Management and Operations teams. This person must possess strong communication skills, attention to detail, and excellent interpersonal skills.

This particular role will focus on Pinnacle’s Employee Engagement platform, RETAIN.

RESPONSIBILITIES

  • Communicating with clients to ensure satisfaction

  • Recording & tracking client requests

  • Assisting clients with concerns & inquiries

  • Communicating with various members of Operations and Tech teams regarding client requests

  • Communicating with management about status of clients

  • Setting up accounts for new clients

QUALIFICATIONS

  • Relevant education or work experience

  • Excellent communication skills, both written and verbal

  • Very organized

  • High attention to detail

  • Very comfortable with technology and software

COMPENSATION

  • Salary DOE

  • Bonus plan

  • 401(k) with company match

  • Health insurance

  • Additional benefits offered as cafeteria plan

  • Company wellness program

Job Type

Full-time

Instructions

To apply, email your cover letter and resume to hr@pinnacleqi.com. Both files must be PDFs.