Customer Satisfaction Representative
Pinnacle provides feedback to senior care providers from customers and employees.
Customer Satisfaction Representatives are responsible for conducting the surveys that our clients hire Pinnacle Quality Insight to perform. Their tasks include preparing patient information, confirming call history to determine survey eligibility, and performing the surveys themselves in our call center.
We perform many different types of surveys, all related to senior-care patient satisfaction. We call outbound to the entire continental United States and Puerto Rico.
Representatives are expected to maintain a consistent rhythm of dialing and to adhere to an efficient system of call preparation, which will be covered during the training process.
Perform of a wide range of surveys
Dictate answers during a live survey
Type at least 30 words per minute, preferred
Accurately conduct a survey eligibility check to a list of possible respondents
Track performance and hours
Basic computer literacy required
High attention to detail
Commitment to efficiency and accuracy
Previous surveying experience a plus
Excellent communication skills, both written and verbal
Adherence to scripting and other quality assurance rules
Full-time and part-time positions available.
Monday through Friday 7:00 a.m. to 8:00 p.m. (Hours can fluctuate and accommodate various schedules). We are very flexible with scheduling and hours. Most of our employees are university students who require flexible schedules.
Health Insurance (30+ hours weekly)
401(K) (after 6 months employment or 500 hours, whichever comes first)
VASA Fitness discount
Paid time off on your birthday
Regular, fun efficiency contests; win gift cards and cash
Regular massage therapy in office
Bus/Traxx pass reimbursement
Full-time employees receive two- and five-year anniversary travel bonuses
Company-paid movie theater outings on the clock
Paid time off for qualifying full-time employees