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Customer Satisfaction Representative

Sandy, UT

ABOUT US

Pinnacle provides feedback to senior care providers from customers and employees.

JOB SUMMARY

Customer Satisfaction Representatives are responsible for conducting the surveys that our clients hire Pinnacle Quality Insight to perform. Their tasks include preparing patient information, confirming call history to determine survey eligibility, and performing the surveys themselves in our call center.

We perform many different types of surveys, all related to senior-care patient satisfaction. We call outbound to the entire continental United States and Puerto Rico.

Representatives are expected to maintain a consistent rhythm of dialing and to adhere to an efficient system of call preparation, which will be covered during the training process.

RESPONSIBILITIES

  • Perform of a wide range of surveys

  • Dictate answers during a live survey

  • Type at least 30 words per minute, preferred

  • Accurately conduct a survey eligibility check to a list of possible respondents

  • Track performance and hours

  • Basic computer literacy required

QUALIFICATIONS

  • Organization skills

  • High attention to detail

  • Commitment to efficiency and accuracy

  • Previous surveying experience a plus

  • Excellent communication skills, both written and verbal

  • Adherence to scripting and other quality assurance rules

JOB TYPE

Full-time and part-time positions available.

Monday through Friday 7:00 a.m. to 8:00 p.m. (Hours can fluctuate and accommodate various schedules). We are very flexible with scheduling and hours. Most of our employees are university students who require flexible schedules.

BENEFITS

  • Health Insurance (30+ hours weekly)

  • Dental

  • Vision

  • Supplemental Insurance

  • 401(K) (after 6 months employment or 500 hours, whichever comes first)

Perks

  • VASA Fitness discount

  • Paid time off on your birthday

  • Regular, fun efficiency contests; win gift cards and cash

  • Regular massage therapy in office

  • Bus/Traxx pass reimbursement

  • Full-time employees receive two- and five-year anniversary travel bonuses

  • Company-paid movie theater outings on the clock

  • Paid time off for qualifying full-time employees