checking up, not checking boxes

The individual is at the heart of our survey process. Pinnacle conducts personable, comfortable, one-on-one phone interviews to draw out candid, detailed feedback. These interviews can be conducted with both customers and employees.


Customer Satisfaction

Pinnacle QI is the leading provider of healthcare custoemr satisfaction surveys for senior care and nursing home. Contact us today to learn more!


Employee Satisfaction

Pinnacle's healthcare employee satisfaction surveys provide valuable feedback that can decrease turnover, increase morale and improve internal communication.


First Impression

First Impression is a healthcare performance improvement plan that will improve your census, conversion rates, and customer retention. Learn more today!


Census Development

Pinnacle QI's healthcare census and marketing software gives you the ablility to create, track and organize marketing efforts. Learn more today!


Mystery Shopper

Pinnacle QI offers healthcare mystery shopping for senior care and nursing home facilities looking to improve current and prospective customer service experiences.


Web Promotion

Pinnacle QI's nursing home directory and senior care directory will help you increase your visiblity, web traffic and credibility. Get listed today!


HH-CAHPS®

The HH-CAHPS® services by Pinnacle provide a complete Home Health CAHPS® solution. Find out why you can trust Pinnacle, an industry leader, to help you.


CareReview

Pinnacle CareReview was developed to help manage your resident reviews and your organization's reputation.


Hospice CAHPS®