Hospice Experience of Care Survey

In August of 2013, CMS released the final rule for the 2014 Payment Rate Update.This final rule introduced a new customer satisfaction survey called the Hospice Experience of Care Survey. Hospice providers will need to contract with an approved survey vendor before March 2015 in order to avoid a 2 percent reduction in the annual payment update. You can read the section introducing the new survey here.

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7 Tips for Improving Resident Satisfaction

Please join us for a special AHCA/NCAL webinar, 7 Tips for Improving Resident Satisfaction.

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98% of Pinnacle Clients Would Recommend Them to Others

At Pinnacle, we measure customer satisfaction. We're also interested in our own customers' satisfaction levels. We recently interviewed about 100 of our own clients.

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