Hospice Experience of Care Survey

In August of 2013, CMS released the final rule for the 2014 Payment Rate Update.This final rule introduced a new customer satisfaction survey called the Hospice Experience of Care Survey. Hospice providers will need to contract with an approved survey vendor before March 2015 in order to avoid a 2 percent reduction in the annual payment update. You can read the section introducing the new survey here.

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7 Tips for Improving Resident Satisfaction

Please join us for a special AHCA/NCAL webinar, 7 Tips for Improving Resident Satisfaction.

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