What does CMS’ proposed CoreQ requirement mean for skilled nursing facilities? Find out, along with everything else we know about the rule, including the proposed timeline, which facilities it applies to, and the penalty for failing to comply.
Read MoreThe senior care industry serves up its share of challenges that must be dealt with to keep facilities moving in the right direction. In this article, we’ll delve into seven significant and common challenges in senior care, as well as how to effectively deal with them.
Read MoreOn February 22, senior care thought leaders from four notable companies came together at McKnight’s Senior Living Power Panel to discuss issues, opportunities, and uncertainties lying in wait for senior care in 2023.
Read MoreIn 2022 Pinnacle Quality Insight combined with senior care providers to help improve patient and employee satisfaction through our survey solutions. The following infographic highlights some of the impressive statistics we racked up together throughout the year.
Read MoreInspiration can come from the most unlikely of sources at the most unlikely of times. For Pinnacle Quality Insight CEO Chris Magleby, it came while attending a concert. Following is his account of what happened at the show and how it can inspire senior care managers to change the way they think of their employees.
Read MoreThis 2022 study by Pinnacle Quality Insight revealed several intriguing connections between national quality awards and satisfaction among senior care employees and customers.
Read MoreAssisted living has always had, and continues to have, very satisfied customers. Over the last five years, 90.3% of assisted living customers have been willing to recommend their community.
Read MoreAt the base of responding to problems is the need to communicate effectively, both to understand and resolve conflict. Here are four tips you can begin using today.
Read MoreFostering an environment of learning and progression at work can not only help employees feel greater job satisfaction, it can also promote innovation.
Read MoreSometimes, the obstacles lying in the way of satisfaction are small and easy to address—like, say, a garbage can.
Read MoreAudience: CAHPS, Home Health, Hospice
Free on-demand webinar where Angell discusses Comment Alerts and how to discuss them with staff.
Read MoreMy.Pinnacle allows you to create tasks in the Discussion area for reports. By creating tasks, you can increase accountability and make sure follow up happens.
Read MoreAudience: CAHPS, Home Health, Hospice
Free on-demand webinar where Angell reviews the export and quality improvement system.
Read MoreWhile providing a tablet with an app on it for all those who struggle to communication may not be an option, it is possible to find ways to improve communication so people can still make decisions for themselves. For instance, having pictures or words people can point to, asking yes or no questions, encouraging hand gestures such as thumbs up or thumbs down, and watching for body language queues are all ways to provide people with opportunities to express their needs and desires.
Read MoreAudience: CAHPS, Home Health, Hospice
Free on-demand webinar where you’ll hear questions and answers about increasing your response rates, improving your scores, and more.
Read MoreAudience: SNF, AL, IL
Free on-demand webinar where you’ll learn what a focus area is, how to find your focus area, what to do with your focus area, and why you should involve your staff in your focus area efforts.
Read MoreWatch this SimpleLTC hosted webinar featuring Pinnacle’s CEO, Chris Magleby, as he speaks about CoreQ.
Read MoreIf you have not already, you need to stop and examine how you perceive the employees at your company. The way you see your employees affects your employee engagement.
Read MoreIf you're like most companies, when a member of your staff gives their two-week notice, you prepare the exit paperwork and say goodbye. However, a few companies have discovered the value in treating their exiting staff as alumni. Here are three types of alumni that can benefit your company.
Read More"Vulnerability," Brene Brown said, "requires an understanding of boundaries: where we share, with whom we share, and why we're sharing." However, here are six things you can do to become more authentic:
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