WE’re people people

At Pinnacle Quality Insight we are lucky to have a staff that is focused on our core value that individuals are the most important part of life. Together we are focused on helping our clients be better health care providers.

Stan MaglebyCEO

Stan is the founder and CEO of Pinnacle Quality Insight. With decades of experience in Long term and Senior Care, Stan founded Pinnacle with the mission of delivering resident-centered data to operators in an easy, usable format. Stan continues to direct Pinnacle, and under his leadership Pinnacle has grown to provide services to clients in 42 states, Canada, and Puerto Rico. When not at the office, Stan enjoys spending time with his grandchildren, cycling, and enjoying the serene views from his cabin in Bear Lake.

Chris MaglebyCOO

Chris, a graduate of the University of Utah, is responsible for the overall financial and operational health of Pinnacle. As COO, Chris oversees technology development, finances and the production/delivery of each of Pinnacle's products. Chris enjoys finding new tech gadgets, skiing, playing and watching most sports. Chris really dislikes camping, the fact that college football doesn't have a playoff, and the Lakers.

Rich GoaslindDirector, Business Development

Rich is the Director of Business Development and is responsible for the growth of Pinnacle as well as building customer relations. His focus is to meet with Owners and Administrators in Long-Term Care to help them increase census, revenue, quality of care, and assist with customer needs. In his spare time Rich enjoys, reading, golfing and relaxing with family and friends.

Nathan ChildDirector, Operations

Nathan is the Director of Operations. He is responsible for the staffing and training of our calling team. He also is responsible for the completion of all surveys and is spearheading the redesign of the new Pinnacle technology blueprint. He has an MBA from BYU and has been with Pinnacle since 2010. Nathan enjoys reading business news, sports/outdoors, and working with his hands to build or repair various items from cars to jobs around the home.

Alex ReidDirector, Information Systems

Alex directs all technology related needs for Pinnacle. As Director of Information Systems, he oversees all database development, website and application development, automating reports, computers, servers, phones and all inner-office technology. Hobbies include being an avid fan of anything Star Trek.

Brady CarlsenRegional Sales Director

Brady is a Regional Sales Director for Pinnacle Quality Insight. He is responsible for building customer relations and increasing clientele. His focus is to meet with Owners and Administrators in Senior and Long-Term Care to help them increase census, revenue, quality of care, and assist with customer needs. In his spare time Brady enjoys, running (not "jogging", this man moves like a gazelle), traveling, and the outdoors.

Susan JensenDirector, Product Delivery & Client Services

Susan has been in the Healthcare Industry for over 10 years and has a degree in Psychology from the University of Utah. As Director of Product Delivery & Client Services, she coordinates the timely delivery of reports, and is the client's contact for any product related questions. She also generates custom reports where needed. Susan enjoys running, cycling, hiking, golfing, (hold on, gotta catch my breath), shopping, reading, travelling, carrying her little purse dogs, and spending time with her family. She wanted me to add "tanning" but I told her that made her sound too much like a Kardashian.

Anna HarmanManager, Operations

Anna Harman is the Product Manager over the Pinnacle Mystery Shopper and our online Employee Satisfaction product. She is responsible for making sure the Mystery Shopper product is conducted and delivered in a high quality and timely manner. She also generates the randomized codes for our online Employee Satisfaction product, and delivers them to our clients. In her spare time (when she has some), she enjoys scrapbooking, quilting, and antiquing.

Kim MartinsenManager, Finances

Kim Martinsen is the Financial Manager for Pinnacle Quality Insight. As Financial Manager, her duties and responsibilities include: Accounts payables, accounts receivables, addressing any client questions regarding their account, maintaining Pinnacle's book-keeping, and collections. Kim also brings a lot of joy to our office every other week. AKA, delivers paychecks to our desks. Kim loves hosting parties and anything else that involves spending time with family.

Katie BinksManager, Sampling

Katie is Pinnacle's Sampling Manager. She works closely with clients, making sure all information is sent to us in a timely manner to ensure complete surveys. Her job requires her to keep up to date with the most current procedures and call specifications for every client. She also provides training needed for Census Development. Katie loves hiking and spending time in the outdoors, as well as travelling, arts and crafts, and what should be an example to all of us, couponing.

Calvin PrestwichAssociate, Business Development

Calvin Prestwich is a Regional Associate in our Sales and Marketing Department. He works closely with Rich and Brady in building clientele and maintaining customer relations in Oregon, Washington, Nevada, California, and other Northern states. His responsibilities include setting appointments, conducting webinars, and designing time-effective regional trips. When he's not in the office, he enjoys cycling, motorcross, trail-running, eating red velvet cupcakes, and hanging out with his family.

Jason DickersonAssociate, Business Development

Jason Dickerson is a Regional Associate in our Sales and Marketing Department. Responsible for building clientele and maintaining customer relations. When not diligently working for Pinnacle you may see him: shopping for a bow tie, hunched over a bowl of tomato basil soup, or enjoying a poem.

Spencer CorbettAssistant Director, Operations

Spencer Corbett is responsible for ensuring that all of the customer satisfaction surveys are completed in a timely manner and that they maintain our high standards for quality. His duties include hiring, training and making sure those he is in charge of are at the top of their game. He graduated from Utah Valley University in Spanish and Business. His passions include fishing, gardening, helping his wife with her music business, and last but not least playing an intense game of Risk.

Jeffrey EllsworthManager, Quality Assurance

Jeff Ellsworth ensures that all of our callers are trained carefully and properly in every aspect of their work. From conducting the survey and remaining neutral, to the correct usage of "affect" and "effect", Jeff is there, with a sharp eye and a love for detail. Jeff found his passion for specifics and consistency while studying the Russian language in Moscow. For three years now he's been working with surveys and statistics. With a natural incline to statistics and data analysis, Jeff is currently pursuing an education in survey methodology. Though what really sets him apart as a bigger nerd than you would already guess from the picture and text, is his love for creating new training materials and streamlining training processes.